Hamrah Care – User Consent and Disclaimer

This service is provided by Quantum Craft Pty Ltd, operating as brand name “Hamrah Care” and website hamrahcare.com, a company registered in Australia under ABN: 58674251711.

Introduction

Hamrah Care is an Australian platform that connects users with independent Persian-speaking wellness consultants. The platform was developed under Australian legal and privacy frameworks and is designed to provide a respectful, culturally informed space for wellbeing support. It does not offer clinical diagnosis, therapy, or medical treatment.

1. Platform Role and Consultant Licensing

Hamrah Care acts solely as a facilitator, connecting users with independent wellness consultants. These consultants are not employees of Hamrah Care and operate as independent contractors. Each consultant holds relevant qualifications and is licensed to practice as a psychologist or wellness professional in at least one country, though they may not be licensed to practice therapy, psychology, or counseling in Australia. Hamrah Care does not supervise, evaluate, or assume responsibility for the clinical or professional conduct of consultants, nor does it guarantee compliance with Australian health regulations. Payments are collected by Hamrah Care on behalf of the consultants and distributed accordingly. Hamrah Care acts as a limited payment collection agent on behalf of independent consultants. A portion of the service fee is retained by Hamrah Care to cover platform and operational costs. This does not alter the independent nature of the consultants or create an employment or clinical relationship.

2. Scope of Services

Hamrah Care is a platform intended for residents of Australia. The services offered are for personal development, emotional wellbeing, cultural understanding, and general support. They are not intended for clinical diagnosis, therapeutic treatment, or emergency mental health care under Australian law. While we strive to foster a professional and respectful environment, Hamrah Care does not control or guarantee the outcomes of any session.

3. Data Privacy and Confidentiality

3.1 Compliance: Hamrah Care complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
3.2 Collected Data: We may collect and store:
– Name, contact information
– Session preferences and history
– Communications with consultants
3.3 Data Use: All information is stored securely using encrypted systems. Data is not shared unless:
– You give explicit consent
– Required by law
– Necessary to prevent harm or protect public safety
3.4 Access and Deletion: You may request access to or deletion of your data by contacting contact@hamrahcare.com.

4. Consent and Acknowledgment

By using Hamrah Care, you confirm that:
– You are at least 18 years old, or have parental/legal guardian consent.
– You understand that consultants may not be licensed to provide regulated mental health services in Australia.
– You consent to receive general wellbeing support, not therapeutic or medical treatment.
– You understand that the services may not qualify as psychological services under local definitions.
– You accept full responsibility for any decisions or actions resulting from the sessions.
– You release Hamrah Care, its employees, and directors from any liability arising from use of the platform.

5. Limitation of Liability

5.1 Indirect Damages: To the fullest extent permitted by law, Hamrah Care disclaims liability for any indirect, incidental, or consequential damages.
5.2 Consultant Responsibility: The professional relationship exists solely between you and the consultant. While Hamrah Care strives to support a high-quality environment, it assumes no liability for the content, conduct, or outcome of any session.

6. Intellectual Property

While services are delivered with cultural sensitivity for Persian-speaking users, all users and consultants agree to respect and comply with the legal, ethical, and privacy obligations under Australian law.

All content, design, branding, and platform features are the property of Quantum Craft Pty Ltd. Any copying, distribution, or modification without prior written permission is prohibited.

7. Jurisdiction and Dispute Resolution

7.1 Governing Law: This agreement is governed by the laws of Victoria, Australia.
7.2 Exclusive Jurisdiction: Any dispute or claim arising from the use of Hamrah Care shall be submitted exclusively to the courts of Victoria, Australia.
7.3 Local Regulation Notice: Laws regarding similar platforms may differ across jurisdictions. Hamrah Care has been structured specifically to comply with Australian laws and ethical standards. You agree that any legal dispute will be resolved exclusively in Australian courts.

8. Amendments

These terms may be updated from time to time. You will be notified of material changes. Continued use of the service implies acceptance of the updated terms.

9. Cancellation and Access

9.1 Rescheduling and Cancellations: You may cancel or reschedule according to the policy sent to you via the communication channel used by customer support (e.g., WhatsApp or Telegram).
9.2 Refund Policy: No refunds will be issued for late cancellations or no-shows.
9.3 Platform Rights: Hamrah Care reserves the right to suspend or terminate access for any user who breaches these terms or behaves inappropriately.

10. Healthcare Disclaimer

Hamrah Care is not a healthcare provider. The services are intended for general wellbeing, cultural guidance, and emotional support only. If you are facing a psychological or medical emergency, contact emergency services in Australia (e.g., 000 or Lifeline 13 11 14).

11. Agreement Confirmation

By continuing to use Hamrah Care, you confirm that you have read and accepted these Terms, and that you are a resident of Australia. .